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Systems Management Question


Unable to reach this agent-managed device

11/10/2019 176 views

After do provisioning schedule agent successfully installed on the host (Windows 8.1), the provisioning result is successfully but the status is unable to reach this agent-managed device 

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Here's a log :

                               [11/10/19 06:31:24 PM] Begin provisioning...

  [11/10/19 06:31:24 PM] Executing Windows platform provisioning.


  STEP 1: CONNECT TCP/SSH - SUCCESSFUL



  STEP 2: AUTHENTICATION - SUCCESSFUL


  [11/10/19 06:31:47 PM] Executing remote communications:


      


  STEP 3: PUSH SCRIPT\PROVISIONING - SUCCESSFUL


  [11/10/19 06:31:47 PM] End of remote communications.

  [11/10/19 06:31:47 PM] End provisioning run.                         

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Answer Chosen by the Author

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It appears based on the posted output that the Provisioning was successful in installing the Agent. The next step would be to review the \ProgramData\Quest\KACE\koneas.log and the \ProgramData\Quest\KACE\user\KAgent.log as to why the Agent can not communicate with your SMA. This could be DNS or a port blocked..etc

Answered 11/11/2019 by: KevinG
Fourth Degree Green Belt

  • Oke, thank you very much, the problem is solved cause the client can't resolv the server DNS