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Uninstall scripts say they ran successfully but software is not uninstalled

I used the Uninstaller Configuration Policy to create scripts to remove a few different versions of some software that we no longer use in our environment. Testing on a few machines worked fine but I have a few computers left for each version where the script runs and says it completed successfully, but the software is not being uninstalled.  I've included s screenshot of the script as created by KACE. I also modified the script to just launch the msiexec program without the 'verify' and 'set' steps. Either way I got the same results, it appears to run successfully but the software does not get uninstalled. 

I looked through some log files on one of the computers but could not find anything that stood out to explain the failure.

Any ideas on what I'm missing here?


2Q==


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Answers (2)

Posted by: IgorAngelini 3 months ago
Second Degree Blue Belt
1

If you can, post the script log.


Try changing the launch step with $(KACE_SYS_DIR) instead of 'SYS'


Comments:
  • Which script log are you referring to? The 'pskill.vbs' that was auto-created when the uninstall script was created, or one from a computer that it has been run on?
    I'll try the change you suggested and see if that helps.
    Update: Changing SYS to $(KACE_SYS_DIR) did not make any difference in the results when the script was run. - ScottAday 3 months ago
    • The log in scripts > Run Now Status - IgorAngelini 3 months ago
      • Output Log
        Running as SYSTEM
        Checking if registry 'HKEY_LOCAL_MACHINE\SOFTWARE\Kace\KBot Configuration\Uninstall0' value 'key' is equal to '1978856733' succeeded
        Activity Log
        verify - registry_value_is
        Checking if registry 'HKEY_LOCAL_MACHINE\SOFTWARE\Kace\KBot Configuration\Uninstall0' value 'key' is equal to '1978856733'
        verify - on_verify_success
        verify - on_verify_failure
        Debug Log
        Running kbot: runkbot 468 1643139204
        KBotScript::LogScriptInfo - Start
        id=468 name=Uninstall Netskope Client (91.0.6.812) version=1643139203 type=policy
        execute disconnected=true logged_off=true
        execute events
        KBotScript::LogScriptInfo - Finish
        KBotScript::LogScriptInfo - Start
        id=468 name=Uninstall Netskope Client (91.0.6.812) version=1643139203 type=policy
        execute disconnected=true logged_off=true
        execute events
        KBotScript::LogScriptInfo - Finish
        KBotScriptManager::CleanupDependencies - clean up dependencies in kbot directory C:\ProgramData\Quest\KACE\kbots_cache\\packages\kbots\468\
        CleanupDependencies: file pskill.vbs is part of the dependency list, keep the file - ScottAday 3 months ago
      • In this particular log, it failed because the registry key was set ("[...] value 'key' is equal to '1978856733' succeeded"). Try removing the "Verify" step, move the msiexec command to "On Success" and send the log again. - IgorAngelini 3 months ago
  • The last change you recommended did make a difference. It ran successfully on a number of machines and failed on a couple. Here is the log from one on which it failed.

    Output Log
    Running as SYSTEM
    A
    Creating process returned non-zero: C:\WINDOWS\System32\msiexec.exe /qn /x{C869737E-0563-49A8-B255-5C7C1F1C6A2B}: (0) The operation completed successfully.
    Error Code: 0
    Status Code: 1618
    Activity Log
    verify - on_verify_success
    verify - on_verify_failure
    verify - launch_program
    Launching program: 'C:\WINDOWS\System32\msiexec.exe' '/qn /x{C869737E-0563-49A8-B255-5C7C1F1C6A2B}' wait='true'
    Debug Log
    Running kbot: runkbot 473 1643204232
    KBotScript::LogScriptInfo - Start
    id=473 name=Copy of Uninstall Netskope Client (91.0.6.812) version=1643204230 type=policy
    execute disconnected=true logged_off=true
    execute events
    KBotScript::LogScriptInfo - Finish
    KBotScript::LogScriptInfo - Start
    id=473 name=Copy of Uninstall Netskope Client (91.0.6.812) version=1643204230 type=policy
    execute disconnected=true logged_off=true
    execute events
    KBotScript::LogScriptInfo - Finish
    KBotScriptManager::CleanupDependencies - clean up dependencies in kbot directory C:\ProgramData\Quest\KACE\kbots_cache\\packages\kbots\473\
    CleanupDependencies: file pskill.vbs is part of the dependency list, keep the file
    runkbot ----- launching [path='C:\WINDOWS\System32' program='msiexec.exe' parms='/qn /x{C869737E-0563-49A8-B255-5C7C1F1C6A2B}' wait='true'] ----- - ScottAday 3 months ago
    • Msiexec returned error 1618 which means it already running, maybe waiting for a restart, here are some references to help you troubleshoot the issue, try contacting the user of one of these failed machines and ask them to restart the system, then try running it again.

      https://help.pdq.com/hc/en-us/articles/220530907-MSI-Installation-Already-In-Progress-Error-1618

      https://docs.microsoft.com/en-us/windows/win32/msi/error-codes - IgorAngelini 3 months ago
      • OK, thanks for the help with this! - ScottAday 3 months ago
      • Glad I could help :) - IgorAngelini 3 months ago
Posted by: ScottAday 3 months ago
Senior Yellow Belt
0

Try changing the launch step with $(KACE_SYS_DIR) instead of 'SYS'

the registry key was set ("[...] value 'key' is equal to '1978856733' succeeded"). Try removing the "Verify" step, move the msiexec command to "On Success" 

 
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