Hardware Question

Updating mass Assets warranty date

05/30/2018 560 views
I am looking to update the warranty dates of my assets to a certain date, 5 years after the purchase date. Is there a way to do this all at once?
0 Comments   [ + ] Show comments


All Answers

Ticket rules is the answer, I am assuming you have a purchase date field and then a warranty expiry date field.

Create a ticket rule that selects the type of Asset you want to update and calculates the purchase date + 5 Years, updating the warranty date field.

You can then set the rule to run maybe only once a month as you wont need the information to be up to the minute accurate
Answered 05/31/2018 by: Hobbsy
Red Belt

  • I am very new to KACE, just taking it over from a previous employee. How do I create a ticket rule?
    • Ticket rules can be created by going to Service Desk > Configuration > Rules > Choose Action > New (SQL). I WOULD ONLY SUGGEST USING SQL TICKET RULES IF YOU ARE CONFIDENT IN USING SQL: You can do serious damage to your database if you're not careful. If you have a test environment, test there first.
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ