KACE Product Support Question

USB KBE heads up

03/10/2015 1700 views
This may already be addressed somewhere, but I figured it out the hard way. After building a new KBE for USB with KBE Manipulator 3.7, then downloading it to my Windows 7 SP1 workstation, running install.exe from the Windows gui creates a blank USB key. It works if you open a CMD prompt as admin, change to the kbe directory and run install.exe from there.
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It is already addressed.  Look at the readme.txt located in the downloaded directory that contains the install.exe

Answered 03/10/2015 by: SMal.tmcc
Red Belt

  • Fair enough. When did this change? I was able to use the gui a couple of months ago, although I'm not sure what version of the manipulator I had then.
    • Yea I complained when they first made the change. It broke when they hid the cmd window. It was during 3.6 this changed. I created an exe with AutoIT that lets me click again. "Run(@ComSpec & " /c " & 'install.exe', "", @SW_HIDE)". The change is in error but I wish they fix it. It is a file that is on the KBOX that gets injected into the files during the build with either MM or the KBEM.
      • OK. Did you complain through Uservoice? If so, point me to it and I'll add my vote.
      • No I complained to one of Kace's Sr Eng and they passed it along to the person responsible for that install.
      • looks like it is fixed with 3.7sp1 RC. I did an KBEM upload yesterday and just created a usb boot from it. downloaded, unziped and was able to double click on install.exe. so looks like it will be fixed when the SP1 release becomes available to the public
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