KACE Product Support Question

User Import not working

01/20/2017 1001 views
I upgraded to version 7.0.121306 (a mistake for sure, nothing but trouble with it)  and now my user imports are not working.. Is anyone else having this issue with version 7 of the k1000? And if so what was your resolution?

And I have to say, Quest support is terrible. Slow and unresponsive. I opened a ticket about this error on the 6th of January. They asked what time was a good time to call and with the exception of one time have called outside of that time period every time. Do not respond to comments on the ticket, I've left 3 in the past few days with No response

If this is the level of support I'll start looking for an alternative solution


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  • Same issue here we have had a case open since 1/8/2017. Still no resolution, they said wait until the next version. I have asked to talk to a manager 3 times now no luck. Maintenance is up soon so after 4 years time may be up for KACE
    • Thanks for your input. they are trying to tell me it's because of an escape character in the DistinguishedName field in AD

      Here is the support manager who I complained to.

      Dax Gordon
      Technical Support Manager
      Quest | KACE
      office +1 949 6161760
    • Mine turned out be to 2 users with accounts somewhere in the database. Could not add them manually and they would not import. finally complained enough to the Senior support manager that they got some backend people involved and they deleted the users in question from the DB and they imported fine.

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