KACE Product Support Question
When Create a parent and child ticket using a process why does it not link the child to the parent
I, like a few others here, am trying to streamline the new employee process by creating a Parent and several child tickets which go to different groups (sign on to different systems)
When the process completes (i.e. the tickets are created ) I would have thought that the child tickets would be referenced in the parent ticket (i.e. so once I go to the parent I can get to the child tickets via the reference)
I then will look at the check box idea so that only child tickets with a matching check box get created (I think the idea was that ones that don't have a check box get deleted which has the same ultimate outcome)
any help would be appreciated.