KACE Product Support Question
Why does K1000 agent sometimes use FQDN and others use just hostname?
I've noticed in the logs that sometimes the agent sometimes uses the FQDN for the K1000 server and sometimes it just uses the hostname. For example, sometimes it looks for helpdesk.domain.com and other times it just looks for helpdesk. This causes a problem for machines not connected to the domain and given a static IP. Granted, this is an unusual situation and easy to solve, but requires manually editing the workstation config before I can run any scripts or deploy an agent.
I found I could force the full hostname with amp.conf configuration, but auto-deployment would overwrite this and put in just the hostname.
Is there a configuration of the K1000 that would force the agent to deploy with the fqdn instead of just the hostname for all communication?
Community Chosen Answer
You can make the change in two places.
1. the network settings to reflect the FQDN instead of the short name
2. when doing the advanced provisioning, change the short name manually to the FQDN before saving or running it.