Systems Deployment Question
Windows 10 1803 - black screen during OOBE
05/31/2018 3473 views
Windows 10 1803 goes through a good portion of the OOBE coming out of sysprep, gets to "Now we have some important setup to do", followed by another "please wait" spinning circle, then screen goes black. HDD activity continues for a while but ultimately stops and screen stays blank. I have duplicated everything used for the 1709 build including tasks.
Sysprep finished without errors
Collected in KACE without issue
Starts OOBE, get initial "please wait" spinning circle, followed by "Now we have some important setup to do", followed by another "please wait" spinning circle.
After about a minute the screen goes completely blank, no mouse cursor. Display was fine before.
CTRL-ALT-DEL doesn't do anything
K2000 shows the process stuck at "Set Engine Run Key"
Tried on 2 different model laptops and a desktop - same issue on all 3
disconnecting/connecting network does trigger some HDD activity so it's not completely locked up
tried connecting external monitor in case it was picking that display for some reason
tried entering random text and enter in case it was prompting for something
tried pressing esc a few times in case it was waiting for some other input
let it sit overnight - screen will dim, then brighten as if power save settings are working
unattend.xml file is the same one used for build 1709 that does not have this problem
If I force computer off and turn it back on, the OOBE process continues where it left off, continues with "Hi, we're getting everything ready for you", "This might take several minutes", "Don't turn off your PC", etc. Continues processing KACE tasks and finishes as if nothing was wrong.
Initial thought is the OOBE process finishes but fails restart the computer. However, the same process happens for 3 different models of hardware (albeit all Lenovo).
Anyone else run into this situation?
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