/build/static/layout/Breadcrumb_cap_w.png

Winmail.dat file attachment in Kace Ticketing System

When we create a ticket through webmail with attachments, Attachments are coming as winmail.dat. How we can fix it to access the correct attachments


1 Comment   [ + ] Show comment
  • This file contains formatting information for messages that use Microsoft's proprietary TNEF standard and any attachments sent with the original message. The file is not recognized by other email clients. Because of this, any attachments sent with the original message are not displayed as intended. - Channeler 1 month ago

Answers (1)

Posted by: Nico_K 1 month ago
Red Belt
0

The only thing you can do: stop sending RTF coded mails to the service desk. Since this "special format" cannot be interpreted by most of the mail servers and therefore the raw data is attached.
Set the default to html or plain text in your "webmail provider"

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ