Systems Management Question
Workflow rules for Due Date
I'm looking to setup a workflow rule that will alert the ticket owner that their ticket is due in 3 days. I also wanted to setup a rule that would alert the ticket owner that it's been 5 days since the last modified date.
I'm new to KACE, but looking to see if others have created rules similar to this or if you can share a formula that I can use for this kind of data.