KACE Product Support Question

K2000 x64 Scripted Installs do not work

02/14/2014 2880 views

Hello, this is my first post on ITNinja but I have a really tough question. For some reason in our K2000 when we try to run a scripted install for Windows 7 x64 in the x64 KBE it will not work. I have stripped down the script to have no answer file and just the basic remove drive letters pre-installation tasks. What happens is after about 5 mins the deployment gets to the Windows 7 setup screen where it states "Setup is Starting" and then either a box comes up saying "Scripted Installation Failed" or it brings me to a K2000 boot enviorment white screen with a "Red X" in the corner.


I have no problems running our scripted installs for anything 32 bit including Windows XP and Windows 7. I have updated both KBE's and tried several different ISO source images, these images are also from Windows OEM site. We are using the K2000 v3.5 currently but I have also tried the x64 install in a test K2000 3.6 box.


I am working with a KACE support technician but it has gotten to the point where he is bringing in engineers to help. I was hoping maybe someone here has seen or experienced something similar. Or if there is anything else we might of missed, any advice would be greatly appreciated.

I will attach some screen shots of the errors I am experiencing.


Jeremy Frederick

1 Comment   [ + ] Show comment


  • Can you confirm the pre-install tasks you are using? Is the computer you are imaging on the same subnet as the K2000?

All Answers


Had this issue at the beginning of my introduction to k2000 I fixed it by changing up
something (sorry do remember what) in the Scripted Installations Details in the
Setup Configuration: had to change the script a little.

Second time I had issue  the problem was in the shares had to remove a file out of the x64 drivers

Now after updating to 3.6 I have another problem with the scripting imaging but have not had time to look at it yet.

Answered 05/10/2014 by: TimHR
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