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KACE Product Support Question


K2000 x64 Scripted Installs do not work

02/14/2014 2880 views

Hello, this is my first post on ITNinja but I have a really tough question. For some reason in our K2000 when we try to run a scripted install for Windows 7 x64 in the x64 KBE it will not work. I have stripped down the script to have no answer file and just the basic remove drive letters pre-installation tasks. What happens is after about 5 mins the deployment gets to the Windows 7 setup screen where it states "Setup is Starting" and then either a box comes up saying "Scripted Installation Failed" or it brings me to a K2000 boot enviorment white screen with a "Red X" in the corner.

 

I have no problems running our scripted installs for anything 32 bit including Windows XP and Windows 7. I have updated both KBE's and tried several different ISO source images, these images are also from Windows OEM site. We are using the K2000 v3.5 currently but I have also tried the x64 install in a test K2000 3.6 box.

 

I am working with a KACE support technician but it has gotten to the point where he is bringing in engineers to help. I was hoping maybe someone here has seen or experienced something similar. Or if there is anything else we might of missed, any advice would be greatly appreciated.

I will attach some screen shots of the errors I am experiencing.

Thanks,

Jeremy Frederick

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Comments

  • Can you confirm the pre-install tasks you are using? Is the computer you are imaging on the same subnet as the K2000?

All Answers

0

Had this issue at the beginning of my introduction to k2000 I fixed it by changing up
something (sorry do remember what) in the Scripted Installations Details in the
Setup Configuration: had to change the script a little.


Second time I had issue  the problem was in the shares had to remove a file out of the x64 drivers

Now after updating to 3.6 I have another problem with the scripting imaging but have not had time to look at it yet.

Answered 05/10/2014 by: TimHR
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