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I currently perform as an Enterprise Tech Support Sr. Analyst in the K1000 team. I am a Microsoft Certified and IT Professional with more than 9 years of experience in the remote IT support environment with diverse experience installing and servicing in computer, general networking and operating system installation, configuration, customization and troubleshooting. I am reliable, customer focused, detail oriented, hard working, passionate about social media and support and dedicated team player who works well under pressure and with minimum supervision. I enjoyed learning new programs and processes with excellent oral and written communication skills.