KACE Product Support Question
Agents Checking In, Not Inventorying
09/18/2015 2762 views
A few weeks ago I noticed about 30 mac laptops that showed an active connection to the K1000 but the inventory was way over a few days which I found odd. I had a few of these users do the "runkbot 2 0" command which threw no errors but the issue persisted. Even had them uninstall the agent and reinstall it but no luck.
The only thing I've found is in the agent logs for the device on the K1000 that says:
"Skipping 'Mac/Linux CI/Inventory + Agent Update' because dependencies are not on the system"
So what are the dependencies that are missing? And how do I get them installed so the agent is actually able to inventory?
Thanks for any info