07/12/2019 149 views

Hi there

We have an odd issue while using Kace Systems Management Appliance where when you use Chrome in Windows 10 and append a KB article into the comments box of a ticket it will then display the article with all the HTML coding tags in the response?

This has never happened in our Windows 7 environment in either browser but it displays fine within Internet Explorer in Windows 10.

Any ideas as to why?



Greg Borrageiro

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All Answers


In Chrome, if you open an Incognito Tab, does it happen there?, If not, maybe a cookies or something cached.

Also, there are many known issues in version 9.1 regarding Emails+HTML+Tickets, I would suggest to reach out Support:


Answered 07/12/2019 by: Channeler
Red Belt