Systems Management Question
Automatically assign Ticket Ownership
04/09/2018 1647 views
I'm building custom ticket rules that will open a scheduled ticket and some of the tickets are going to be assigned to certain technicians. Is there a way to do that by running an update query or in the initial query?
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You can also set the owner via variables in the email:
Answered 04/10/2018 by: chucksteel