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Scripting Question


Can a Service Desk ticket be created from the value of a Custom Inventory Rule?

07/22/2016 1160 views
I have a script that queries the windows application event log and finds a specific warning message in a Custom Inventory Rule.  If a machine has this message I send a notification to our IT team.  Is there a way to make a service desk ticket instead of a notification?  

Thanks, 
Darren
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In earlier versions of the appliance it was possible to have the notification sent to the service desk email address to create a ticket, but this no longer seems to work. 
Answered 07/25/2016 by: chucksteel
Red Belt

  • This is what I was thinking as a possible solution.... oh well.

    I have contacted KACE support. I will see what they will say, but I not holding my breath.

    Thanks!
  • KACE support told me to add KACE Root (root@k1000....com) to the users before sending an email to the helpdesk queue.

    It worked! This allowed the creation of a ticket, not a pretty one mind you, but one regardless.

    K1000 version 6.4.120822
    • That's great. Thanks for sharing.
 
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