Creating new ticket between queues

I have 2 queues, one for Orders and one for Support. Im wondering if it is possible to have KACE raise a ticket in the Support Queue once a ticket from the Orders queue has been closed?

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Answers (1)

Posted by: chucksteel 4 years ago
Red Belt

Method one: Use a process instead of just creating a ticket.

Method two: Have a rule in the orders queue that sends an email to the support queue's email address. For this method to work, the from email address must be associated with a user that can create tickets in the support queue.

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