/build/static/layout/Breadcrumb_cap_w.png

Dell Command | Monitor no data available

Environment

KACE SMA 12.0.149 with Agents on 12.0.38

Dell Command | Monitor 10.6.0.150 and 10.2.0.432


The Problem

I wanted to try to use Dell Command Monitor and see what kind of info I could get, so I installed it manually on my machine.

Worked like a charm*, but then I tried deploying it via MI. Installed on some machines in a test label.

Not one of them report info.


*Wrong temp limit, generating lots of alarms on the Latitude 3420

What I tried / info

Restarting the service;
Install both latest and pre-built in KACE SMA versions of DCM;


I'm able to get WMI info via powershell
dQD1l8u9PZwAAAAASUVORK5CYII=

I thought it needed more time, but it has been weeks with the software installed (back burner project), still nothing.


Questions

How does K1000 check for the presence of Dell Command Monitor?
Why, even if it clearly shows that Dell Command Monitor is installed on the machine, it doesn't try to get the WMI Classes' information?

Any workarounds?


0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: IgorAngelini 3 months ago
Second Degree Blue Belt
0

Top Answer

Well, solved the problem


KACE get this info via powershell scripts, be sure the endpoint Execution Policy is RemoteSigned or AllSigned.

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ