KACE Product Support Question

Email sending to group when ticket is assigned or updated

04/13/2019 387 views

We use groups in to assign specific tickets and not to individual users. I have a rule that when a ticket is assigned to that group an email is sent to individual users. I have one user who keeps saying they are not receiving the emails but everyone else is.

Is there a way to check within the K1000 that emails are actually being sent to that one specific person. I don't have access to that individual's email to be able to actually see if they are or are not receiving the emails.

I have checked everything with the email address, sending a test email directly from the K1000 works and supposedly the user doesn't have any filters turned on.

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All Answers


Way back in version 5 and 6 we found that there was a limit to the number of email addresses that KACE would actually send emails to. Is the user in question at the end of the list, by chance? We have a couple of groups that we assign tickets to and went with distribution lists instead.

Answered 04/15/2019 by: chucksteel
Red Belt

  • What is that limit, exactly?
    • I don't remember, to be quite honest.
  • There are only 3 users in this group so I would hope that it isn't past the limit

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