Email sending to group when ticket is assigned or updated
We use groups in to assign specific tickets and not to individual users. I have a rule that when a ticket is assigned to that group an email is sent to individual users. I have one user who keeps saying they are not receiving the emails but everyone else is.
Is there a way to check within the K1000 that emails are actually being sent to that one specific person. I don't have access to that individual's email to be able to actually see if they are or are not receiving the emails.
I have checked everything with the email address, sending a test email directly from the K1000 works and supposedly the user doesn't have any filters turned on.