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KACE Product Support Question


How Do I get a total number of tickets submitted for the 7/1/2018 - 6/30/19 range and another with a break down of all departments and the number submitted.

10/10/2019 140 views

How Do I get a total number of tickets submitted for the 7/1/2018 - 6/30/19 range and another report with a break down of all the departments and the number submitted.

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  • This should get you most of the way there, adjust to your needs.

    SELECT HD_QUEUE.NAME as Queue,
    count(HD_TICKET.ID) as "Tickets Created"
    from HD_TICKET
    JOIN HD_QUEUE on HD_QUEUE.ID = HD_TICKET.HD_QUEUE_ID
    where HD_TICKET.CREATED>'2019-09-21 00:00:00' /*change the start date here Y-M-D*/
    and HD_TICKET.CREATED<'2019-10-18 23:59:59' /*change the end date here Y-M-D*/
    and HD_TICKET.HD_QUEUE_ID in (2,3,4,10,12) /*add queue numbers here*/
    GROUP BY QUEUE

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