Best Practices Question

How to block email from Service Desk in K1000

11/19/2018 567 views

I need to block an email address from generating tickets. It's an outside entity that we no longer want to generate tickets.

How would I go about this?

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All Answers


You can add the email in "System Email Exclusion" list under Service Desk Configuration->Configure Service Desk Email Preferences

Answered 11/19/2018 by: AbhayR
Red Belt

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