Imaging Acer, etc?

Historically we've only purchased and imaged Dell & Lenovo devices. This is easiest as the driver feed natively provides drivers for those manufacturers. It's becoming increasingly more difficult to get Dell & Lenovo devices through our vendor so I'd like to entertain imaging something like an Acer "Extensa". For some reason I remember hearing that the driver harvester method is no longer supported or used, is this correct? What is the best way to go about imaging a device whose drivers are not already in the driver feed?

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Answers (1)

Posted by: Nico_K 4 months ago
Red Belt

Also Acer has a type of driver bundles for their systems. (if they don't have very special hardware, I remember an occurance of a "local" brand of servers where the KBE needed different network drivers than the ones which were used in the image)

You still can use the Driver Feed Builder (see here: https://support.quest.com/kb/4309727/ ) or use the \\sda\drivers_postinstall\feed_tools\copy_drivers_debug.vbs running on the system of your choice to determine where the drivers need to be put.
Where to get the drivers?
Well, depending on the vendor.
If the vendor provides a driver pack use this.
If not (like Acer, since it is not for professional use from how they behave) download the driver exe files, unzip them and put the contents (usually only the .inf and .sys files are needed) into the location the copy_drivers_debug.vbs pointed to.
(and this is more or less, what the Driver Feed Builder does)
Some drivers (well known the nVidia video drivers) may need a silent install as post install task, but this is seen then. (sometimes it helps just copying the drivers from a Dell or Lenovo system which has the same video card built in feed in that case)

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