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Best Practices Question


Incoming emails setting ticket information

11/21/2018 373 views

Good evening!


We have a system implemented from before I was hired in that users can submit a form through our internal website and the form is converted to an email message and sent to our ticketing system. Recently, after a k1000 update, this tactic has stopped working and is actually blocking emails from being sent to the k1000. I have pasted the email format below and the ticket config that we currently use.




How can I change the email format to automatically detect the SUbmitter/impact/Origin?


Thanks!


-David

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You need line breaks in the email being sent to the appliance. Right now your variables are all on the same line.

Answered 11/26/2018 by: chucksteel
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