KACE Product Support Question
Install fails with the error message â€œThe system cannot open the device or file specified.â€?
My company recently received a Dell computer that we had sent in for repair. After receiving the computer I attempted to start a scripted install on the computer, which failed (Windows 7 install). The install began, the blue screen at the very beginning of the Windows installation appeared and froze, then it failed in about a minute. It then reverted back to the K2000 scripted install page with the command prompt still open. Then about a second later the command prompt turned off and all the links on the page began displaying a “Script has failed” error message when clicked. After recording the screen with my phone’s camera I found out that the command prompt in the video frame before it disappeared showed the error “The system cannot open the device or file specified.” I decided the laptop must be acting up, and thought I’d work on it more later (it wasn’t top priority at the time).
Today we received some new Dell laptops, which I began performing scripted installs on, which also failed in the same manner. After some testing (phone video camera again), I found that the error message was being displayed on these as well. I know the scripted install has worked in the past with these same models so I don’t see how this could be a driver issue. Does anybody have any experience with this error? Thanks in advance for your help
– Ben M
Drivers in the Kbox2000\Drivers\windows_7_x64 folder were apparently causing the install to fail.
Community Chosen Answer
Particularly with the new laptops, I would check the BIOS version and make sure they aren't running the A13 version:
As for the laptop you are attempting to reload, if it's failing at the beginning of the Windows install I would also suspect something driver (or hardware)-related causing the error. The first thing I would try (just for testing) would be a manual install of Windows to make sure it starts OK and doesn't fail outright as with the scripted install. If it proceeds normally, the next thing I'd try would be creating a new (very basic) scripted install to rule out any potential issues with the existing scripted install. If this fails as well, I would look into replacing the Win7 source media on the K2000 (or load a "test" one) and see how that does. If that continues to fail, I would delete any drivers cached on the K2000 and download/copy them over again.
Beyond that, I would call support as the "script has failed" error may indicate that a core K2000 script may be corrupt.