KACE Product Support Question

Inventory/ Assets

06/28/2018 746 views
Does anyone know how long a computer will stay in the asset portion of KACE? 
I know after 45 days they lose their agent so it does not show up in the inventory section.
Also, does anyone know why the system will delete devices randomly?
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All Answers

The system keeps things in the asset portion indefinitely until someone physically deletes it.

As far as the system deleting devices randomly - I would call support and troubleshoot with them - sounds like something wrong with the DB
Answered 06/28/2018 by: Keltonfoss
Orange Belt

Go to Inventory| Devices | <Choose Action> |MIA Settings.
Since it is 45 days after the last check in I assume your company has enabled the MIA Settings for 45 days to delete the devices automaticly.
Answered 06/29/2018 by: Nico_K
Red Belt

  • Does the device give up the agent after it is archived?
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