KACE Product Support

Hello my people.

I have an issue with the k1 I need help with.

In summary...... let say for example my k1 is named......  "myk1.company.com".

Our ADDS domain is "company.com".

Everything was working fine. Tickets were ok..... (ticket notification emails were ok with URLs to the

tickets showing "myk1.company.com/userui/ticket?ID=153258") 

SSO was also enabled and working fine. K1 was joined to company.com.  

Now the issue started when management wanted to enable SSL for external clients

over the internet. Also they wanted the clients to login with Support.help.com.

(This is more user-friendly to our poor clients......).

So in the SSL certificate for I created a cert signing request using Support.help.com.

We've purchased a third-party cert for Support.help.com , the certificate has been

uploaded to the k1 and SSL enabled.

Now comes the issue,  Ticket links within emails no longer work. The url...myk1.company.com/userui/ticket?ID=153258

will no longer work. I assume because the link is generated from the k1 webserver name which is  "myk1.company.com",

while SSL is waiting for "Support.help.com/userui/ticket?ID=153258". So certificate errors are being thrown about.

SSO is also not working anymore. Using the new Support.help.com requests a login from users.

While using the old myk1.company.com logs in  automatically with SSO but also throws a certificate error.

So the question is...  is it possible to make tickets and SSO work when the domain in the certificate signing

request is different from the webserver name of the K1 appliance.