Best Practices Question
Link Asset to ServiceDesk Ticket
08/06/2016 1088 views
New KACE user; almost at the end of the trial.
We would like to tie both inventory assets and non-agent/scannable assets to the service desk tickets. For example, we have a bunch of serial printers that were uploaded via csv. We then create a query inside one of the custom fields in the service desk queue configuration. From there, we are able to select any one of these printers from the ticket. However, when going back to view it's asset information, I do not see any ticket associated. I only see these associations on devices where the agent is installed. Is it not possible to relate a ticket to a non-agent device?