Systems Management Question

Office Updates are not working with Patch management

01/10/2019 1140 views

For some reason it doesn't seem like Microsoft Office is updating at all on our systems. I have two smart labels that are supposed to handle Windows/Office patching:

General Windows OS Patch Smart Label:

  • Category is OS
  • Status is Active
  • Operating System contains Windows
  • Language is English
  • Impact is Critical

Office Specific OS Patch:

  • Publisher contains Microsoft
  • Name contains Office

Patch schedule is set to detect  limited to both labels and deploy all patches. Still, the Office build versions are way out-of-date. Any ideas on how to get patch working for Office updates? Thanks!

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here are my download settings:

Answered 01/10/2019 by: SMal.tmcc
Red Belt

  • I went into these settings and did not see what you did, but noticed it was attempting to download. I stopped the attempt and got these options. As you called it, patches were not configured to download, just the signatures were.

    Thank you for you help!
  • Hey how do you have DARK MODE? I would love to have dark mode!
    • what version are you running? Themes were introduced in V9.0
      • OMG Thanks because light mode was giving me headaches. For anyone wanting to change it, its under Settings > General Settings then search for the word "Theme" because its easy to miss if you just scroll through the page.
      • You can set a default theme and each person can change it if they want. I have multiple orgs and I use different themes for my main 2 orgs and the old one for all the other small orgs. This helps me to know the org I am in real easy

All Answers


check you subscription settings and make sure under "application patches" microsoft is selected

Under catalog do you see office patches listed?

also what are your download settings?

Answered 01/10/2019 by: SMal.tmcc
Red Belt


Here is a screenshot of the catalog with my smart label. It looks like the patches are downloading. Patches are set to download every 4 hours.

Answered 01/10/2019 by: taylora
Yellow Belt

  • Do they have a size to them or 0 bytes?
    • They are 0 bytes.
      • so you have not downloaded the needed files to do patching with.
      • the few that show patched are probably from Microsoft updates

Well I left it on download patches all weekend and it is not download any of the patches. I am probably going to have to open a case with Quest. Thanks for the help!

Answered 01/14/2019 by: taylora
Yellow Belt


here are my subscription settings

Answered 01/14/2019 by: SMal.tmcc
Red Belt

  • My subscription setting are the same, except we have a few more Publishers chosen.

I wonder if your detect is not running? Are the patches listed as missing on your devices in the catalog? You might try running a separate detect process to see if that picks them up. One thing I had to change was the detect process timeout. 

Answered 01/16/2019 by: consolvoj1
Senior White Belt

  • Detect is running and there are patches listed as missing on the devices in the catalog.

    I always run detect and deploy separately.

We patch on Sat at the college and I run a detect the night before so any needed files are updated in  the kbox.  Everyone does it a little different

Also check under distribution - replication do you have any replication shares?

Answered 01/16/2019 by: SMal.tmcc
Red Belt

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