KACE Product Support Question
Process Tickets - prepend child ticket subjects?
I am creating some employee forms (New employee, exiting employee, etc) as tickets which the IT department will convert into processes once received so they will automatically generate a bunch of child tickets - these tickets will represent all the different tasks that need to be done. I figured that part out, no problem. The problem started once I had converted more than one of the tickets into processes - there are multiple sets of child processes but there's no way to know which child belongs to which parent until you open each of them up to see who the parent is.
Is there some way to use a rule or something to prepend the child subjects with the name of the parent ticket?