[ SCCM ] Software Application fails uninstallation on client
Hello,
We want make Autodesk AutoCAD Map 3D 2012 available on Software Center. I
already made an Application for it with 2 batch files:
- Install.cmd
- Uninstall.cmd
The installation of AutoCAD Map 3D 2012 is working perfectly. Everything is
silently installed.
I have some issues with the Uninstall.cmd. The CMD file contains the following
information:
@echo off
Set DPused=%~DP0%
if not exist C:\LogFiles MD C:\Logfiles
echo Un-installing AUTOCAD_2012Map3D_x64 and the related components
start /wait MsiExec.exe /X{086F9A69-CD39-4893-A9FB-D3A0634CE3F7} /qn
start /wait MsiExec.exe /X{65420DC9-306E-4371-905F-F4DC3B418E52} /qn
start /wait MsiExec.exe /X{8F0837C2-EE09-4903-88F3-1976FE7FFF4E} /qn
start /wait "" "C:\Program Files\Autodesk\AutoCAD Map 3D 2012\Setup\Setup.exe" /Q /P {5783F2D7-A002-0409-0102-0060B0CE6BBA} /R ACADMAP /language en-US
echo Errorlevel: %errorlevel%
On the clients in Software Center I am able to click “Remove”. After that the uninstallation starts. AutoCAD got 3 components + AutoCAD 2012 app. After 1 minute Software Center displays “Uninstallation Failed!”. If I check Programs & Features the 3 components is uninstalled, but AutoCAD 2012 app isn’t. If I wait another 3-5 minutes the app is uninstalled. Everything is done correctly, but the Software Center doesn’t say so!
When I run
the script locally, CMD will open and showing: “Un-installing AUTOCAD_2012Map3D_x64 and the related components”. After
1 minute, the prompt is closed. If I check
Programs & Features, the 3 components are uninstalled. The AutoCAD app isn’t
yet. Waiting another 3-5 minutes, and AutoCAD app is also uninstalled
correctly.
AppForce log:
Context: Machine
Command line: Uninstall.cmd
Allow user interaction: No
UI mode: 0
User token: null
Session Id: 1
Content path: C:\Windows\ccmcache\1w
Working directory: ]LOG]!><time="11:33:54.672-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appcontext.cpp:85">
<![LOG[ Prepared working directory: C:\Windows\ccmcache\1w]LOG]!><time="11:33:54.694-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appcontext.cpp:189">
<![LOG[ Prepared command line: "C:\Windows\ccmcache\1w\Uninstall.cmd"]LOG]!><time="11:33:54.726-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appcontext.cpp:338">
<![LOG[ Executing Command line: "C:\Windows\ccmcache\1w\Uninstall.cmd" with user context]LOG]!><time="11:33:54.726-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appexcnlib.cpp:201">
<![LOG[ Working directory C:\Windows\ccmcache\1w]LOG]!><time="11:33:54.727-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appexcnlib.cpp:215">
<![LOG[ Post install behavior is BasedOnExitCode]LOG]!><time="11:33:54.766-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appcommon.cpp:1094">
<![LOG[ Waiting for process 144 to finish. Timeout = 120 minutes.]LOG]!><time="11:33:54.769-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appexcnlib.cpp:1958">
<![LOG[ Process 144 terminated with exitcode: 0]LOG]!><time="11:34:32.942-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appexcnlib.cpp:1967">
<![LOG[ Looking for exit code 0 in exit codes table...]LOG]!><time="11:34:32.943-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appexcnlib.cpp:505">
<![LOG[ Matched exit code 0 to a Success entry in exit codes table.]LOG]!><time="11:34:32.943-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appexcnlib.cpp:584">
<![LOG[ Performing detection of app deployment type AutoCAD Map 3D 2012 - Windows Installer (*.msi file)(ScopeId_DA8C07A7-D69A-49EE-AE24-E7DF263A2D24/DeploymentType_e4742c68-9abb-4b69-8987-4ae28ef4936b, revision 22) for system.]LOG]!><time="11:34:32.949-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appprovider.cpp:2148">
<![LOG[+++ Discovered application [AppDT Id: ScopeId_DA8C07A7-D69A-49EE-AE24-E7DF263A2D24/DeploymentType_e4742c68-9abb-4b69-8987-4ae28ef4936b, Revision: 22]]LOG]!><time="11:34:32.960-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="localapphandler.cpp:287">
<![LOG[++++++ App enforcement completed (38 seconds) for App DT "AutoCAD Map 3D 2012 - Windows Installer (*.msi file)" [ScopeId_DA8C07A7-D69A-49EE-AE24-E7DF263A2D24/DeploymentType_e4742c68-9abb-4b69-8987-4ae28ef4936b], Revision: 22, User SID: ] ++++++]LOG]!><time="11:34:32.994-60" date="10-26-2015" component="AppEnforce" context="" type="1" thread="2216" file="appprovider.cpp:2448">
The question is:
Why is
my Software Center saying Uninstall Failed, but if you wait 3-5 minutes, it is
correctly uninstalled? I used “start /wait” ?
Greetings,
Mark Veldman
Answers (4)
Top Answer
Long & short? Use MSIEXEC to uninstall the main app.
Save time by emulating the SCCM deployment using PSExec and a VM with a saved snapshot of the installation.
Comments:
-
Well i tried to uninstall AutoCAD with the MSIEXEC, but this didn't work. I used:
start /wait MsiExec.exe /X{5783F2D7-A002-0409-0102-0060B0CE6BBA} /qn
Why did this fail then? - Markje678 5 years ago
Comments:
-
If i open a Command Prompt and do the following command:
start /wait "" "C:\Program Files\Autodesk\AutoCAD Map 3D 2012\Setup\Setup.exe" /Q /P {5783F2D7-A002-0409-0102-0060B0CE6BBA} /R ACADMAP /language en-US
It says:
Un-installing AUTOCAD_2012Map3D_x64 and the related components
After 1 minute the prompt is closed. AutoCAD still exist on the SCCM client but after waiting 4-5 minutes everything pops away..
I didn't check the Event Viewer yet. First i need to fix an issue with our Task Sequence. After that i will re-image our test client and do an installation of AutoCAD. After that i will uninstall with the Software Center client en check out the AppEnforce log. - Markje678 5 years ago
After my mobile Crystal Ball Repair guy has been, maybe I'll be able to tell you. Meanwhile, run that command line again but add verbose logging:
/L*v [path to and name of log file]
After it fails, find the text 'Return value 3' in the log. The half-dozen or so lines above that text will detail what failed.
Comments:
-
Will try tomorrow. I am off work now ;) - Markje678 5 years ago
-
The log gives an return value of 3010. Which means the laptop needs a soft reboot.
The msiexec only deletes the AutoCAD 2012, but not the related components. - Markje678 5 years ago -
Hi,
I tried to uninstall with the MSIEXEC and with the parameter /norestart but when the script starts uninstalling it kills Explorer.exe. I think it tries to reboot.
Please how to fix...
Greetings,
Mark
Script:
@echo off
Set DPused=%~DP0%
if not exist C:\LogFiles MD C:\Logfiles
echo Un-installing AUTOCAD_2012Map3D_x64 and the related components
start /wait MsiExec.exe /X{086F9A69-CD39-4893-A9FB-D3A0634CE3F7} /qn
start /wait MsiExec.exe /X{65420DC9-306E-4371-905F-F4DC3B418E52} /qn
start /wait MsiExec.exe /X{8F0837C2-EE09-4903-88F3-1976FE7FFF4E} /qn
start /wait MsiExec.exe /X{5783F2D7-A002-0409-0102-0060B0CE6BBA} /qn /norestart /L*v C:\Windows\Temp\AutoCAD2012UninstallLog.txt
echo Errorlevel: %errorlevel% - Markje678 5 years ago
Comments:
-
In the logs you see that RESTARTMANAGER is trying to restart, but by the /norestart commando it quits this job. But before it is stopped, the Explorer.exe is killed. Why? I don't know.
I already spend so much time to the uninstaller now. I chose to uninstall with the setup.exe with a timer of 720 seconds and its working perfectly...
Case closed :)
@echo off
Set DPused=%~DP0%
echo Un-installing AUTOCAD_2012Map3D_x64 and the related components
start /wait MsiExec.exe /X{086F9A69-CD39-4893-A9FB-D3A0634CE3F7} /qn
start /wait MsiExec.exe /X{65420DC9-306E-4371-905F-F4DC3B418E52} /qn
start /wait MsiExec.exe /X{8F0837C2-EE09-4903-88F3-1976FE7FFF4E} /qn
start /wait "" "C:\Program Files\Autodesk\AutoCAD Map 3D 2012\Setup\Setup.exe" /Q /P {5783F2D7-A002-0409-0102-0060B0CE6BBA} /R ACADMAP /language en-US
choice /t 720 /C X /D X > nul
echo Errorlevel: %errorlevel% - Markje678 5 years ago
