[ SCCM ] Software Application fails uninstallation on client

Question

Hello, We want make Autodesk AutoCAD Map 3D 2012 available on Software Center. I already made an Application for it with 2 batch files: - Install.cmd - Uninstall.cmd The installation of AutoCAD Map 3D 2012 is working perfectly. Everything is silently installed. I have some issues with the Uninstall.cmd. The CMD file contains the following information: @echo off Set DPused=%~DP0%if not exist C:\LogFiles MD C:\Logfilesecho Un-installing AUTOCAD_2012Map3D_x64 and the related components start /wait MsiExec.exe /X{086F9A69-CD39-4893-A9FB-D3A0634CE3F7} /qn start /wait MsiExec.exe /X{65420DC9-306E-4371-905F-F4DC3B418E52} /qn start /wait MsiExec.exe /X{8F0837C2-EE09-4903-88F3-1976FE7FFF4E} /qn start /wait "" "C:\Program Files\Autodesk\AutoCAD Map 3D 2012\Setup\Setup.exe" /Q /P {5783F2D7-A002-0409-0102-0060B0CE6BBA} /R ACADMAP /language en-US echo Errorlevel: %errorlevel% On the clients in Software Center I am able to click “Remove”. After that the uninstallation starts. AutoCAD got 3 components + AutoCAD 2012 app. After 1 minute Software Center displays “Uninstallation Failed!”. If I check Programs & Features the 3 components is uninstalled, but AutoCAD 2012 app isn’t. If I wait another 3-5 minutes the app is uninstalled. Everything is done correctly, but the Software Center doesn’t say so! When I run the script locally, CMD will open and showing: “Un-installing AUTOCAD_2012Map3D_x64 and the related components”. After 1 minute, the prompt is closed. If I check Programs & Features, the 3 components are uninstalled. The AutoCAD app isn’t yet. Waiting another 3-5 minutes, and AutoCAD app is also uninstalled correctly.AppForce log: Context: Machine Command line: Uninstall.cmd Allow user interaction: No UI mode: 0 User token: null Session Id: 1 Content path: C:\Windows\ccmcache\1w Working directory: ]LOG]!>

The question is: Why is my Software Center saying Uninstall Failed, but if you wait 3-5 minutes, it is correctly uninstalled? I used “start /wait” ? Greetings,Mark Veldman

Accepted Answer

I'd bet my last dollar that SETUP.EXE passes its parameters to MSIEXEC.EXE and then exits. Meanwhile, MSIEXEC is still busy uninstalling. Because MSIEXEC hasn't finished, SETUP sees a "bad" return value which gets passed up to SCCM.

Long & short? Use MSIEXEC to uninstall the main app.

Save time by emulating the SCCM deployment using PSExec and a VM with a saved snapshot of the installation.

Answer

I think its falling over on the last part, there is a lot going on when you remove AutoCAD. I have a feeling the setup.exe is is doing stuff in the background that you dont know about.

If you run

start /wait "" "C:\Program Files\Autodesk\AutoCAD Map 3D 2012\Setup\Setup.exe" /Q /P {5783F2D7-A002-0409-0102-0060B0CE6BBA} /R ACADMAP /language en-US

will it come back straight away with a exitcode:0 , even with a wait? I have a feeling the setup.exe fires a msi uninstall via a internal process. You can get the event logs if this is the case, you will see MSI Installer with events etc.

Answer

>Why did this fail then?After my mobile Crystal Ball Repair guy has been, maybe I'll be able to tell you. Meanwhile, run that command line again but add verbose logging:/L*v [path to and name of log file]After it fails, find the text 'Return value 3' in the log. The half-dozen or so lines above that text will detail what failed.

Answer

You need to examine the MSI. It sounds like it's running a Custom Action which triggers a reboot.

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