KACE Product Support Question
Scripted installation Windows 8.1 with K2000 - Error: The subsystem needed to support the image type is not present.
I am currently in the process of making an image to deploy of Windows 8.1 Enterprise (x64) and am running into an error as soon as K2000 reaches the OS install task.
The source image I am using is Windows 8.1 Enterprise with the latest updates injected. I have tested burning the ISO onto a DVD and imaging from the DVD, which has worked fine and all the updates are fine. I have created the new KBE (KACE Boot Environment), installing the latest driver package from KACE and I also have drivers for the network card of the devices I am installing to. I am using the Dell KACE wizard for creating the auto-unattend script but have also tried using my own custom unattend script. My preinstallation tasks are as follows; "Upload Hardware Inventory", "Change KBoot Drive" (this changes KBoot environment drive letter to "Z") and finally "Create two partitions". When trying to deploy with this scripted installation I get the error;
"The subsystem needed to support the image type is not present.
Access is Denied."
Followed by a popup error with the following;
Error on Drive
There is an error in that no data is being found that correlates to an OS.
This error occurs immediately when the script attempts to start the installation of Windows 8.1.
Any help on this issue would be greatly appreciated! Is this maybe something to do with a driver missing from the KACE driver store? Or is this an error in the way I am uploading the source image? I'm currently uploading the catalog file and the ISO of Windows 8.1 but am not sure if I should be uploading only the image file. Also let me know if I need to provide more information.