KACE Product Support Question
K2000 Unable to capture WIM or K-image
05/24/2016 2273 views
I have been working with Dell Tech support on this but thought I would reach out for more input. I have a K2000 appliance with the latest update 3.7.120251. I was able to capture an image, specifically Windows 10 image, back in March of this year and was using the same update at that time.I have plenty of hard disk space on the K2000 and on my WIM image. Space is not an issue. I use Oracle VirtualBox and has always worked for me in the past with images. I tried using a physical machine to capture an image and no luck as well. The only thing that has changed as far as my network was upgrading my Windows Server from 2008 r2 to 2012 r2. I have provided a copy of the capture log below.
The error log I receive when capturing image states the following: 2016-05-24 13:54:13-0400 [info] (10.92.0.232:49674) Received connection.
2016-05-24 13:54:13-0400 [info] (10.92.0.232:49674) Capturing image '192'
2016-05-24 13:55:38-0400 [client] Completed successfully
2016-05-24 13:55:38-0400 [error] Connection closed by remote while reading 1 bytes from network.
2016-05-24 13:55:38-0400 [info] (10.92.0.232:49674) Client disconnected.