/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Unable to download updates

02/13/2015 3040 views

I am unable to download dell updates. I wanted to apply BIOS updates but the download is failing. When I checked in the logs, I found one error:Failed to open location(http://ftp.dell.com/catalog/Catalog.cab)


I am using latest version of Dell KACE K1000 express.

Could someone please help me.


Thanks,

Sampat


6 Comments   [ + ] Show comments

Comments

  • I can browse the above URL in browser so I don't think it is network issue.
  • Proxy? When you are able to browse from your local system, you use the system settings. The KACE does not. If you have a proxy, you need to enable it in the KACE or even better allow the KACE to bypass
    Settings › Control Panel › Network Settings

    You can also check here if you are able to communicate using the KACE:
    Settings › Support › Diagnostic Utilities
    (currently my Express is offline, but in the full version you have there also a curl functionality.
    This can be used to test the access to remote sites and show the errors.

    Last thing you should check:
    Firewall settings for the KACE (KACE does not have its own firewall but may be not allowed to communicate through the normal one)
  • Hi Nico, Thanks for your reply. Yes we have proxy server. I have put the proxy information in the KACE network settings but it is also failing to download the update. In the logs I see this message:"Failed to open location(http://ftp.dell.com/catalog/Catalog.cab)". I don't see curl utility in the Diagnostics Utilities in Express version.
  • Some people I have talked to lost their subscription due to a data store corruption at Dell. If you haven't already, you might want to reach out and see if you were one that was impacted.
    • Hi nshah, Thanks for reply. I am not sure if we get support from Dell for Express version.
  • Check your antivirus is nbt blocking the CAB download as often CAB files are treated in the same way as ZIP files, as possible carriers of malware.
  • Hi EdT, I can download the CAB file via web browser.

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ