KACE Product Support Question

Upgraded from 9.0 til 9.1 - broke service desk with special characters

10/30/2019 416 views

Upgraded our KACE SMA from 9.0 to 9.1, no problems - everything seems to be working fine.

But emails to our service desk is broken with norwegian special characters: ÆØÅ
No problems with KACE 9.0, any tips on how to resolve in 9.1 ?

First is it looks in KACE service-desk, below is the original email.


Original email:

Answer Summary:
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Answer Chosen by the Author


Hi olavl4,

this issue (K1-20549) was resolved in version 10.0. Have you thought about update to 10.0?

Kind Regards


Answered 10/30/2019 by: Timokirch
3rd Degree Black Belt

  • Thanks for quick reply! The "Appliance Updates" said no updates available after the 9.1 update so I figured to wait until it was available there. Doing a manual update to 10 now.

All Answers


This issue is solved in 10.0 so an update to 10.0 would solve it directly.
If you are not able to go to 10.0 right now contact support, which can also fix this in a tether.

Answered 10/30/2019 by: Nico_K
Red Belt

  • Thanks for your reply! Updating to v10 now.

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