KACE Product Support Question
What causes the Error (agent disconnected) errors while patching?
I recently upgraded my K1000 server to version 10.0.290 to resolve an issue related to the KACE agents not connecting to the server on new installs ofWindows 10 feature update 1903 . Since then, I've had problems with KACE not attempting to patch unless the agent on the end clients is version 10.0.113. After working to upgrade my network so that everyone will be using 10.0.113, I am still frequently seeing devices fail to patch and give the error status "Error (agent disconnected". Does anyone know what this error means and what can be done to keep it from happening when I am trying to patch my network?