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KACE Product Support Question


When trying to image a Dell latitude 5410 receive error unable to determine server IP address. Check DHCP options and network drivers. Could not ping appliance

10/27/2020 220 views

Pinging appliance to check for valid device IP. Cannot image from the stick or IPv4

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when the script ends, enter "ipconfig"
It seems that no IP has been provided.
If it works with other machines, the nessesary driver is misisng in the KBE.
Review this article for full troubleshooting: https://support.quest.com/kb/119771/

Answered 10/27/2020 by: Nico_K
Red Belt

 
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