why am i not receive submitted requests from users when the submit a request throught the help desk in the kbox?
Kbox will send an email to us if someone sends their request to our help desk, but when they submit their request through kbox no email is sent. How can this be resolved.
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Posted by:
nshah
10 years ago
You have to set up a ticket rule that notifies a person or group that a new ticket has been creaetd. Dell provides an FAQ on how to do this.
