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KACE Product Support Question


Windows 10 Computers not Showing in Inventory

03/21/2018 2005 views
We have over 20 new Windows 10 computers that were installed probably 2 months ago..  On the Kace, 1000 under Inventory Devices, if I search by IP, I see the old computer name, not the new computer name.  Why wouldn't it be showing the new computers?  Should I delete the old ones?  Thanks!
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  • i had a problem like that, i used "gpupdate /force" on the cmd and the problem was solved.
  • We have the same issue. Will try the cmd prompt. Thanks.


Community Chosen Answer

1
They should auto update reflecting the new OS. What version of KACE are you running?
I would suggest checking the C:\ProgramData\Quest\KACE\amp.conf file to ensure it is populated.
You can also either manually or use group policy to have each PC run a script to retrust the system with the KACE server ("C:\Program Files (x86)\Quest\KACE\amptools.exe retrust") followed by an amptools restart.
Answered 03/22/2018 by: DaveMT
4th Degree Black Belt

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0

Have you installed the agent on the new win 10installation?

Is Machine the Showing online when you search by IP ?


Answered 03/21/2018 by: akmagnum
Red Belt

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Just because I see other people having this problem and it might help them (and please don't laugh), I figured out why I was not seeing my new computers.  I had exceeded the maximum number of devices.  Once I deleted some old devices, it began discovering the new computers.  Thanks for everyone's comments! 
Answered 03/27/2018 by: Janet
White Belt

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