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KACE Product Support Question

Windows 8 Tablet Imaging in 3.5 SP1

06/21/2013 3486 views

Has anyone used the new K2 3.5 SP1 to image a Win8 tablet?  I've seen the way you can create your own USB solution with WinPE 4.0 and UEFI but this is supposed to be supported now natively.  I can't get the tablet to PXE boot though, it downloads the boot file but doesn't do anything with it and goes straight to the hard drive.

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What kind of Tablet is this?  Also have you built a WinPE4 KBE using the Driver Pack?

http://www.kace.com/support/resources/kb/article/kbe-driver-pack-boot-environments

 

Answered 06/21/2013 by: andrew_lubchansky
2nd Degree Black Belt

  • This is a Latitude 10. I can make a USB drive from the KBE that works fine, it's specifically the PXE that is failing (though it does do something since it recognizes k2000.0).
    • did you disable secure boot?
      • Yes I tried it both ways.
  • Are you using pe4 and the correct bit for that tablet. I found only 32bit worked with the one seed tablet they gave me.
    • Yep it's a x86 tablet, my KBE is 32-bit, but in my experience the KBE would still load in PXE regardless of arch, but would error out after it's loaded. I can't even get it to load in PXE.
        • SMal.tmcc
        • 6 years ago
        • last edited 6 years ago
        The pe 3.0 will do just this, that is why I was asking if you have uploaded a pe4 boot env to your kbox?
  • Yes it's WinPE 4.0 uploaded from the ADK using Media Manager. I am in the process of recaching and rebuilding using the driver pack right now...
    • Sounds like you are on the right track.
      • Having issues getting the ADK to download, but shouldn't I be seeing the KACE Menu before drivers are even an issue?
    • SMal.tmcc
    • 6 years ago
    • last edited 6 years ago
    No the PXE code in bios brings down an iso and mounts it. As soon as you see the screen turn black prior to the windows logo, the drivers matter. If you have usb 3.0 ports and are using a dongle the drivers are needed in the pe env also. Are you getting the dots?
    • No but it looks like the issue is related to our DHCP setup. Not my exact issue but seems relevant: http://support.microsoft.com/kb/260204
      • how are you connecting this to the network?
      • check your bios version on the tablet
  • BIOS is latest, A03, and I have the dock.
  • found some interesting info here

    http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&ved=0CD4QFjAB&url=http%3A%2F%2Fen.community.dell.com%2Ftechcenter%2Fextras%2Fm%2Fwhite_papers%2F20305418%2Fdownload.aspx&ei=eYnEUZmPE8j6igLb9YHQDg&usg=AFQjCNHGV-XwqUIh14zKLrYeFVVfVZ6EQA&sig2=u6ZRZppWXNce1DB8BFjT3g&bvm=bv.48293060,d.cGE

    Imaging a Latitude 10 in your Enterprise Environment - look at page 10
    • I saw that but all it says for PXE is that you can't use Legacy PXE. I can't find an article that specifies UEFI with PXE.
      • I thought the kbox does not support uefi booting directly, you have to do it with a uefi boot stick.
        did see this also,
        http://en.community.dell.com/support-forums/mobile-devices/f/4586/p/19486443/20341797.aspx
  • Then why does the 3.5 SP1 update say it brings support for Windows 8 tablets? I can make my own WinPE 4.0 boot stick, I don't need KACE for that. This is very disappointing, and there is zero documentation for it apparently.
    • PXE booting with UEFI is completely contingent upon whether the device's BIOS supports it or not. For instance, the Surface can be PXE booted to a K2000 since Microsoft integrated the functionality into a BIOS upgrade: http://blogs.technet.com/b/deploymentguys/archive/2013/05/16/pxe-deployment-with-surface-pro.aspx
      The Latitude 10 is PXE capable if you have upgraded to A03 (which it looks as if you have) and you have either the Dell Productivity Dock or a USB to Ethernet dongle, Dell model TXXF8. Furthermore, PXE must be enabled from the BIOS and a keyboard must initiate the PXE process. Finally, you must build a WinPE4 based KBE as UEFI does not support legacy (winpe3) PXE boot.
      • So according to all of those requirements which I have fulfilled, it should work. But I don't even see the KACE menu yet, and I'm not sure if it's a K2000 issue or DHCP.