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KACE Product Support Question


Yahoo mail doesn't open a ticket in K1000

02/20/2017 331 views
My K1000 ServiceDesk doesn't open tickets from Yahoo mails. When I send a mail from Yahoo to my queue, that mail is returned with information about address not found but the address that wasn't finded is the "address mail" and in my environment, I use alternative email configured and the Ā others mails I've been created tickets without problems. Thanks for helps.
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Comments

  • Do you have "Accept email from unknown users" enabled in the queue settings?
    • Hi JasonEgg, thanks for your help.... and yes I checked the option "accept email from unknown user". Actually I already use that resource of k1000. Others e-mails works.
  • can Yahoo accounts send to other addresses in your org? (maybe it was erroneously blacklisted?)

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